Terms & Conditions
Costume Cabin Terms & Conditions
Costume Cabin recognise the importance of protecting the privacy of your personal details as a user of this website.
When you become a customer of Costume Cabin and make an order with us, you will provide your name, address and email address. This data is used by us only in relation to your order; for processing and sending orders and to clarify or communicate any issues surrounding your order. Costume Cabin uses Create as its website platform provider, and this is where your customer data is collated and held. Create has the highest levels of security - with full SSL encryption as well as other security measures such as firewalls and password protection. This provides protection for the data shared between the web server and the browser. Site security is evidenced by the green padlock and a url which begins https:// in the browser bar. As the data controller, Costume Cabin will not use your data for any other marketing purposes or share your data with third parties.
Payments:When paying for your orders with Costume Cabin, you are using third-party payment processors. We do not store or collect your payment card details. Both the Create website platform checkout system and our card payment services, Paypal and Stripe use a secure and encrypted service, to ensure your payment details are protected to the highest level. They will only collect and store card information if you have opted to do so, for faster checkout in the future. Telephone orders are accepted but we no longer take card details over the telephone for security reasons. Once a telephone order is accepted, Costume Cabin will send a secure on line invoice to your email address where you can pay in a much more secure way.
This website sets strictly necessary cookies. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
This website sets performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
This website sets functionality cookies. These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
This website sets targeting cookies. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
Shipping and Handling
If you require an item despatching urgently (ie Next Day Delivery) we can offer this service depending on current workload. An additional charge of £7.99 will be added for this service. Please contact us on our UK mobile number 07901 741 922 (Calls charged at standard rate from source to a UK mobile number).
Orders outside the UK will be sent via Airmail.
For Overseas Orders the shopping cart will display and add the correct shipping to your order when the destination is selected.
For Handmade items dispatch time as stated on product listing.
All other products up to 7 days.
Orders placed after 5pm are counted as being placed on the following working day (ie. Order placed Wednesday 9pm with a despatch time of 2 working days - the order is classed as received Thursday and will be dispatched by Monday at the latest).
For Special Unlisted Orders despatch time will be as discussed at time of order.
The above times are approximate, please be aware that due to circumstances beyond our control the delivery times may be longer.
The appearance of colours and textures on this website may be affected by your computer or display and should be accepted as a guide only. If you require a specific match we suggest requesting a product sample first.
In some countries products may be subject to Import Duty. The payment of this duty is the responsibility of the purchaser/addressee.
Costume Cabin use Stripe or Paypal to process your Credit/Debit card payment through our online checkout. They automatically encrypt you confidential information whilst in transit to us. For further security on telephone orders, we will send a secure on line invoice to your email address instead of taking card details over the telephone. The Costume Cabin website is fully SSL encrypted on every web page for your added security. You should see a green/grey padlock icon in the address bar which confirms that the page you are looking at is secure.
costumecabin.co.uk follows the Consumer Contracts Regulations. This means that you may return any off-the-shelf item to us for a full refund (excluding delivery charges) within 14 days of delivery providing the item is new and unused (and in original undamaged packaging). Please note that Custom-Made items (any item where a customer chooses their own length and waist size) are excluded from this and may only be returned if faulty or not as specified.
If you are shopping from outside the UK, your credit card will be charged in GBP and your credit card company will convert the transaction to your own currency.
All trademarks are the properties of their respective owners and are acknowledged.
Please note that Costume Cabin cannot be held responsible for the content of our linking partners websites as this is out of our control and impossible to monitor. We do take care not to link with websites of an adult nature or any other website that is likely to offend. If you do find that a link from the Costume Cabin website leads to any unsuitable or offensive content on another site please do not hesitate to contact us and we shall remove the link immediately.
If you have any suggestions, queries or comments please feel free to email us at:
Telephone - 07901 741 922 (our UK mobile line) 10am - 4.30pm