Terms & Conditions

Costume Cabin Terms & Conditions

Costume Cabin recognise the importance of protecting the privacy of your personal details as a user of this website.
This privacy policy explains how we respect the privacy of our website users; the information that we gather, how it is used and how it is kept secure. Our policy will ensure that we comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Costume Cabin is committed to making sure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Orders:

When you become a customer of Costume Cabin and make an order with us, you will provide your name, address and email address. This data is used by us only in relation to your order; for processing and sending orders and to clarify or communicate any issues surrounding your order. Costume Cabin uses Create as its website platform provider, and this is where your customer data is collated and held. Create has the highest levels of security - with full SSL encryption as well as other security measures such as firewalls and password protection. This provides protection for the data shared between the web server and the browser. Site security is evidenced by the green padlock and a url which begins https:// in the browser bar. As the data controller, Costume Cabin will not use your data for any other marketing purposes or share your data with third parties.

Payments:

When paying for your orders with Costume Cabin, you are using third-party payment processors. We do not store or collect your payment card details. Both the Create website platform checkout system and our card payment services, Paypal and Stripe use a secure and encrypted service, to ensure your payment details are protected to the highest level. They will only collect and store card information if you have opted to do so, for faster checkout in the future. Telephone orders are accepted but we no longer take card details over the telephone for security reasons. Once a telephone order is accepted, Costume Cabin will send a secure on line invoice to your email address where you can pay in a much more secure way.

Cookie Policy

This website sets strictly necessary cookies. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
This website sets performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
This website sets functionality cookies. These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
This website sets targeting cookies. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Shipping and Handling

Orders within the UK will be sent by Royal Mail 1st Class, Royal Mail 2nd Class, Special Delivery or the service discussed at the time of purchase. Costume Cabin will not be held responsible for Royal Mail's failure to deliver on time or the failure of any other courier service used. Costume Cabin will ship products in accordance with the dispatch time stated on the product page or any pre-agreed timescale between Costume Cabin and the customer. Costume Cabin will not be held responsible for any delay which is beyond our control i.e. strike action, adverse weather conditions etc. We always obtain a Proof of Posting/Recorded posting slip which we will follow up on your behalf should the need arise. Please note that if you have requested a special delivery message during checkout ie: Please leave in Greenhouse/Garage etc and the parcel goes missing we will not be held responsible as this has been done at your request.

If you require an item despatching urgently (ie Next Day Delivery) we can offer this service depending on current workload. An additional charge will be added for this service. Please contact us on our UK mobile number 07901 741 922 (Calls charged at standard rate from source to a UK mobile number).

Orders outside the UK will be sent via Airmail.

For Overseas Orders the shopping cart will display and add the correct shipping to your order when the destination is selected.

Dispatch Times

For Handmade items dispatch time as stated on product listing.

All other products up to 7 days.

Orders placed after 5pm are counted as being placed on the following working day (ie. Order placed Wednesday 9pm with a despatch time of 2 working days - the order is classed as received Thursday and will be dispatched by Monday at the latest).

For Special Unlisted Orders despatch time will be as discussed at time of order.

The above times are approximate, please be aware that due to circumstances beyond our control the delivery times may be longer.

Materials

The appearance of colours and textures on this website may be affected by your computer or display and should be accepted as a guide only. If you require a specific match we suggest requesting a product sample first.

Customs Duty

In some countries products may be subject to Import Duty. The payment of this duty is the responsibility of the purchaser/addressee.

Secure Payments

Costume Cabin use Stripe or Paypal to process your Credit/Debit card payment through our online checkout. They automatically encrypt you confidential information whilst in transit to us. For further security on telephone orders, we will send a secure on line invoice to your email address instead of taking card details over the telephone. The Costume Cabin website is fully SSL encrypted on every web page for your added security. You should see a green/grey padlock icon in the address bar which confirms that the page you are looking at is secure.

Returns Policy

costumecabin.co.uk follows the Consumer Contracts Regulations. This means that you may return any off-the-shelf item to us for a full refund (excluding delivery charges) within 14 days of delivery providing the item is new and unused (and in original undamaged packaging). Please note that Custom-Made items (any item where a customer chooses their own length and waist size) are excluded from this and may only be returned if faulty or not as specified.

Custom Made Items Returns Policy

A custom made item is a made to measure product. All of our period wear items are handmade to order. When an order is taken for a handmade item, that item is made up in our workshop to the specific colour and size that the customer has ordered therefore is a custom made product. In accordance with the Consumer Contracts Regulations which includes tailor-made, personalised goods or underwear, our policy for the return of custom made items is as follows.

If you wish to return a custom made to measure item you must follow this procedure in accordance with our terms and conditions. You must contact us within 7 days of receipt of the item that you want to return stating the reason why you want to return the item. All our custom made items are carefully checked for faults before we ship them but in the very unlikely event that a fault is found in the materials or workmanship, a replacement will be sent on receipt of the faulty item. All returns require a returns authorisation number which you can obtain by contacting us within 7 days of receipt of your item. The item you return must reach us within 7 days of you contacting us. Please ensure you obtain proof of posting or send via a recorded method as lost in the post returns will not be refunded or exchanged. If any custom made item has been returned simply because you have changed your mind or found the item not to be suitable, the sum of 40% will be deducted from the initial payment (i.e. you will be refunded 60% of the original sale excluding any special delivery charges). You will have to pay any postage charges to return any items to us. The 40% charge is to cover materials and labour costs for initially making the product for you. Any products returned to Costume Cabin without prior arrangement and without a returns authorisation number will not be entered into as this is in violation of our terms and conditions. Costume Cabin will not be responsible for sending unauthorised returns back to the customer. Any special delivery charges requested by the customer are also non-refundable.

Remittance Terms

All prices are shown in GBP (Pounds Sterling) Payment in full must be sent with all orders.

If you are shopping from outside the UK, your credit card will be charged in GBP and your credit card company will convert the transaction to your own currency.

All trademarks are the properties of their respective owners and are acknowledged.

Link Exchange Policy

Please note that Costume Cabin cannot be held responsible for the content of our linking partners websites as this is out of our control and impossible to monitor. We do take care not to link with websites of an adult nature or any other website that is likely to offend. If you do find that a link from the Costume Cabin website leads to any unsuitable or offensive content on another site please do not hesitate to contact us and we shall remove the link immediately.

If you have any suggestions, queries or comments please feel free to email us at:

[email protected]

Telephone - 07901 741 922 (our UK mobile line) 10am - 4.30pm

or write to us:

Costume Cabin

36 High Ridge Park

Rothwell

Leeds

West Yorkshire

LS26 0NN

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